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General Manager

We are seeking a General Manager to manage the day to day operations of our Hudson Valley Retreat in Ghent, NY, including owning the onsite guest experience, building and managing the retreat team, and managing against budget and site P&L. You will work with the broader Collective Retreats team to grow our valued brand.

Ideally, you are experienced in hospitality management and all aspects of running a boutique hotel, including: front desk, concierge, rooms management, food & beverage, and hotel finance. You are also highly organized and dependable, approachable, self-motivated, and passionate about travel and what we re building.

Responsibilities:

  • Day to day management of a boutique hotel of 10-20 rooms, including oversight over front desk, rooms management, activity partners (for concierge), food and beverage, housekeeping and maintenance
  • Deliver a safe, fully functioning and operational hotel 100% of the season
  • Responsible for the entire onsite guest experience and delivering exceptional levels of guest satisfaction, consistently
  • Operate the retreat on budget, managing costs to hit profitability targets, and contribute to achieving topline revenue goals
  • Build, train and manage a team of assistant general manager(s), experience managers, and chefs/prep cooks. Manage third party vendors, contractors and suppliers

Desired Skills and Experience:

  • Must have a passion for what we are building and the guest experience. This position is critical in delivering against our customer promise
  • 7+ years previous experience in the hotel industry with management positions and oversight over departments and teams Background in rooms management is highly desirable
  • Proven track record of delivering exceptional guest experiences and high satisfaction levels
  • Demonstrated ability to grow, manage and develop teams and retain talent
  • Willing to do the heavy lifting and handiwork as needed (basic repair and maintenance)
  • Past experience in a new business or startup highly desired. Strong interest in building a company (including new processes and systems) from the ground up. Comfortable managing through ambiguity and working with limited information
  • Highly organized, detail-oriented and self-motivated with a proven ability to multi-task across multiple complex projects
  • Approachable, presentable and professional
  • Exceptional interpersonal and communication skills, both written and verbal
  • Willingness to be based on property and to relocate to new property locations as the company grows
  • Strong team player who is willing to go the extra mile to build the perfect locations for our guests in an adventurous outdoor setting
  • Hard worker with a positive, can-do attitude. Flexible and willing to work long and sometimes erratic hours

Requirements for Employment:

  • Fluent in English
  • Authorized to work in the U. S.
  • Bachelor s degree from a top tier university
  • Prior experience in hotel management, camp/recreational management, and/or retail store management is required

Compensation & Perks:

  • We offer a competitive cash compensation and benefits package, with the unique opportunity to earn option grants over time
  • Free and discounted nights and culinary at all Collective Retreats locations


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